Privacy Policy

This Privacy Policy ("Policy") applies to all services, products, and websites on the k8x platform. By using any k8x service, you are considered to have agreed to the terms of this Policy. We may update this Policy from time to time — any changes will be published on the website.

To learn about our general terms of service, please read the Terms and Conditions page, which contains detailed rules on account use, bonuses, and platform operations.

k8x collects various types of information to operate its services properly. This information falls into two main categories — what you provide voluntarily and what is collected automatically.

1.1 Personally Identifiable Information

The following information is collected during account registration and verification:

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm 21+)
• Mobile number
• Email address
• National ID card or passport number (for identity verification)
• Banking or mobile financial service account details (for transactions)

1.2 Transaction Information

Details of financial transactions are recorded during deposits and withdrawals. Records of all transactions processed through bKash, Nagad, Rocket, and Upay are stored securely in k8x's system.

1.3 Technical Information

Information about your device and connection, such as:

• IP address
• Browser type and version
• Operating system
• Device identifier
• Login date and time
• Session duration and gaming activity logs

k8x collects information through several methods. Each method is transparent and purpose-driven.

2.1 Information Provided Directly

When you open an account on k8x, make a deposit, contact support, or fill in any form — you are providing information directly. This information is collected with your conscious consent.

2.2 Automatic Collection

When you use the k8x website or app, certain information is recorded automatically through cookies, pixel tags, and similar technologies. This information is generally anonymous and is used for aggregate analysis.

2.3 Information Received from Third Parties

In some cases, limited information may be received from payment processors or identity verification services. Such collection is always carried out under applicable laws and agreements.

k8x uses collected information only for specific and legitimate purposes. Those purposes are detailed below:

3.1 Account Management

Information is used to create, verify, maintain, and secure your account. It is also used for login security, password recovery, and detecting suspicious activity.

3.2 Transaction Processing

Financial information is used to verify and complete deposit and withdrawal requests. Data is also checked to enforce the minimum deposit of ৳100 and the minimum withdrawal amount of ৳500.

3.3 Customer Support

The support team may view your account information to resolve your issues and answer your questions. k8x's 24/7 live chat and email support are available in both Bengali and English.

3.4 Legal Compliance

Retaining certain information is legally required to prevent fraud, combat money laundering, and comply with applicable regulations.

3.5 Service Improvement

k8x analyses user experience to improve the platform's performance, game selection, and overall service quality. This analysis generally uses aggregated and anonymous data.

3.6 Promotional Communications

With your consent, k8x may inform you about bonus offers and updates. You can opt out of these communications at any time.

k8x does not sell, rent, or commercially exchange your personal information. However, in certain situations limited information may be shared with the following parties:

4.1 Payment Processors

Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions. This sharing is limited solely to transaction processing.

4.2 Identity Verification Services

Certain information may be shared with specialised identity verification agencies to prevent fraud and maintain legal standards.

4.3 Law Enforcement Agencies

k8x may be required to provide information to relevant authorities under a court order or valid legal process. In such cases, only the minimum necessary information is provided.

4.4 Game Software Providers

Our game software partners — including Evolution, Pragmatic Play Live, PG Soft, and JILI — may process technical data from gaming sessions. However, they do not receive your financial or personal identity information.

k8x uses cookies and similar technologies to keep its website and app running properly. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, ensuring security, and running core site functions. They cannot be disabled as doing so would stop the service from working.

5.2 Functionality Cookies

These cookies are used to remember your preferences such as language selection and display settings. They make your browsing experience easier.

5.3 Analytics Cookies

Analytics cookies are used to understand site traffic and usage patterns. This information is analysed in aggregate form and individual users are not identified.

5.4 Cookie Controls

You can control which cookies are accepted or rejected by changing your browser settings. However, disabling essential cookies may affect some or all of the site's functionality.

k8x applies industry-standard technologies and practices to protect your information. Security is not just technical — it is a comprehensive process.

6.1 Technical Security Measures

• All data transmissions are secured with SSL/TLS encryption
• Sensitive information is stored in encrypted form in the database
• Regular security audits and vulnerability assessments are conducted
• Firewalls and access controls are in place to prevent unauthorised access
• Two-factor authentication (OTP) is supported

6.2 Data Retention Period

All information is retained while your account is active. After an account is closed, certain information may need to be kept for a specified period due to legal obligations. Once no longer needed, information is securely deleted.

6.3 Staff Access

k8x staff may access your information only to the extent necessary to carry out their duties and only the minimum amount required. All staff are bound by confidentiality agreements.

k8x believes every user should have control over their own information. Your main rights are described below:

7.1 Right to Access

You may request details of the information k8x holds about you at any time. This request can be made through the support team.

7.2 Right to Rectification

If your account contains incorrect or outdated information, you may request a correction. Keeping accurate information is also important for safe account management.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may not be deletable before a specified period has elapsed.

7.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted. Such requests will be evaluated and implemented where applicable.

7.5 How to Exercise Your Rights

To exercise any of the rights described above, contact k8x's 24/7 support channels. After verifying your identity, action will be taken as quickly as possible. To learn more about k8x, visit the About Us page.

k8x strictly prohibits anyone under the age of 21 from using the platform. Data protection plays an important role in enforcing this restriction.

8.1 Age Verification Process

Date of birth is verified at the time of account registration. In cases of doubt, a national ID card or other government-issued identity document may be requested. An account is not activated until the user is confirmed to be 21 or older.

8.2 Information About Minors

k8x never knowingly collects or stores information about anyone under the age of 21. If such information is found, it is deleted immediately and the account is closed.

For k8x's detailed guidelines and support on responsible gaming, please visit our Responsible Gaming page.

k8x may update this privacy policy from time to time. Such changes may be necessary due to expansion of services, legal changes, or technical developments.

9.1 Notice of Changes

If there are any significant changes to the privacy policy, we will post a notice on the website and, where possible, inform you at your registered email address. The date of the update will be noted at the top of the revised policy.

9.2 Meaning of Continued Use

Continued use of k8x after changes have been made will be taken to mean that you have accepted the updated policy. If you do not agree with the new policy, you will have the option to stop using the service and request closure of your account.

9.3 Previous Versions

If a previous version of the privacy policy is needed, it can be requested through the support team.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the k8x support team:

For answers to general questions, visit our FAQ page, where you will find answers to common questions about accounts, payments, and privacy.