k8x Terms and Conditions

Last updated: 2 January 2025

1 General Rules

1.1 Scope of Service

k8x is an online casino and sports betting platform that provides various gaming services, sports betting, live casino and other entertainment-related activities for users in Bangladesh. These terms apply to the k8x website, mobile application and all associated digital channels.

1.2 Acknowledgement of Obligations

From the moment a user creates an account on the k8x platform, they enter into a binding agreement with these complete terms and conditions. Participation in any bet or game also reaffirms consent to these terms. If another person uses an account on behalf of a minor or ineligible individual, full responsibility for that use falls on the account holder.

1.3 One Person, One Account Policy

Each user may operate only one account. Creating more than one account under the same name, or from the same device or network, is strictly prohibited. If k8x identifies such accounts, it reserves the right to permanently close all associated accounts and forfeit their balances.

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2 Account Registration

2.1 Registration Requirements

To create an account on k8x, users must provide accurate and complete information. If any information is found to be false, misleading or incomplete, k8x may close the account at any time. The mobile number or email address provided at registration must belong to the user and must be active.

2.2 Login Security

It is the user's sole responsibility to keep their username and password completely confidential. Sharing login credentials with anyone else, or accessing the site using another person's credentials, is prohibited. Any unauthorised access to an account must be reported to the k8x support team immediately. k8x will not be responsible for any losses resulting from a user's failure to take proper precautions.

2.3 Updating Information

If personal details change after registration (such as mobile number or address), the user may update them by contacting k8x via live chat or email. Any delay in payment processing caused by outdated or incorrect information is the user's responsibility.

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3 Age Limit and Identity Verification

3.1 Minimum Age

All k8x services are strictly for persons aged 21 or older. If someone under 21 creates an account, or if this is established during identity verification, the account will be closed immediately and any decision regarding a refund of deposited funds will be at k8x's discretion.

3.2 KYC Verification Process

To ensure secure transactions, k8x may request identity verification from any user at any time. This may include copies of a national ID card, passport or driving licence, as well as mobile banking account verification details. If the required documents are not provided within the specified timeframe, withdrawal access on the account may be temporarily suspended.

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4 Deposits and Withdrawals

4.1 Deposit Methods

Funds can currently be deposited on the k8x platform via bKash, Nagad, Rocket and Upay. The minimum deposit amount for all methods is ৳100. Users must transact from a mobile banking account registered in their own name — transactions from third-party accounts are not accepted.

4.2 Withdrawal Methods

bKash, Nagad, Rocket and Upay can also be used for withdrawals. The minimum withdrawal amount is ৳500. Under normal circumstances, withdrawal requests are processed within 1 hour. The withdrawal account must be registered in the same name used for deposits.

4.3 Transaction Accuracy

It is the user's responsibility to enter the correct amount and account details when submitting a deposit or withdrawal request. Funds sent to an incorrect amount or account number may not always be recoverable. k8x will make every effort to assist in such cases, but full responsibility for any resulting loss lies with the user.

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5 Bonuses and Promotional Offers

5.1 Welcome Bonus

k8x offers new members a 150% bonus on their first deposit, up to a maximum of ৳15,000. To withdraw winnings from this bonus, the bonus amount must be wagered 10 times. For example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500, and ৳1,500 × 10 = ৳15,000 must be wagered before withdrawal.

5.2 Bonus Terms

Every bonus offer comes with specific terms, which are stated in the relevant offer description. A bonus is not cash — it cannot be withdrawn directly; winnings related to a bonus can only be withdrawn after the wagering requirement has been completed. k8x reserves the right to review any account where bonus abuse is suspected.

5.3 Changes to Promotional Offers

k8x reserves the right to change, suspend or cancel the terms of any bonus or promotional offer at any time. If any terms change while a bonus is active, an attempt will be made to notify the user of that change.

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6 Betting and Gaming Rules

6.1 Acceptance and Rejection of Bets

k8x reserves the right to accept or reject any bet. Bets placed due to technical errors, data feed issues or obvious pricing mistakes may be deemed void. Bets placed after a market has closed or an event has ended are automatically invalid.

6.2 Sports Betting Rules

Betting rules for cricket, football and other sports follow international standards. If a match is abandoned, halted due to weather or left incomplete for any reason, k8x will determine the bet outcome in accordance with standard rules. The result announced on the field is final — not media reports.

6.3 Disputes Over Game Results

If there is a dispute regarding the result of any game or bet, a written complaint must be submitted to the k8x support team within 72 hours of the result being announced. Technical logs and game server records are treated as the final evidence.

6.4 Fair Conduct

Fraudulent tactics, manipulating games using software, or colluding with other players to influence outcomes — all such activities are strictly prohibited. If such conduct is proven, the account will be permanently closed.

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7 Responsible Gaming

7.1 Setting Play Limits

k8x believes it is important for users to set their own limits for healthy enjoyment. Users can set their own deposit limits, loss limits and session time limits. Reducing these limits takes effect immediately, while increasing them will take effect after a specified waiting period.

7.2 Self-Exclusion

If a user feels their gaming is getting out of control, they can follow the responsible gaming guidelines to request a temporary or long-term break from the service. Once such a request is made, k8x will deactivate the account for the specified period without delay.

7.3 Age Verification and Protection of Minors

k8x is committed to protecting minors. It is the user's responsibility to ensure that no one under the age of 21 can access their device or account. Parents and guardians may use parental control software on their devices if needed.

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8 Account Closure and Suspension

8.1 Closure at User Request

Any user may contact the k8x support team at any time to request closure of their account. Before the account is closed, the user will be given the opportunity to withdraw any remaining balance (provided wagering requirements have been met).

8.2 Suspension or Closure by k8x

k8x may temporarily suspend or permanently close an account for any of the following reasons:

• Registering with false or incomplete information
• Operating multiple accounts
• Abusing bonuses or promotional offers
• Engaging in fraudulent activity
• Failure to complete identity verification
• Suspicion of money laundering or illegal financial transactions

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9 Privacy and Data Protection

k8x takes great care in storing users' personal information. Detailed information on how data is collected, used and protected is described in our Privacy Policy. The platform uses SSL encryption to ensure the security of all transactions and personal data.

9.1 Use of Data

Information provided by users is used solely for account management, identity verification, payment processing and, where applicable, meeting regulatory requirements. Data is not sold or transferred to third parties.

9.2 Cookies and Tracking

k8x uses cookies to improve the browsing experience on its website. Users may reject cookies by changing their browser settings, though this may affect certain features of the service.

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10 Limitation of Liability

10.1 Service Availability

k8x makes every effort to ensure maximum uptime, but the service may be temporarily unavailable due to technical maintenance, server issues or unforeseen events. k8x is not responsible for any losses resulting from such interruptions.

10.2 Internet Connection

If the internet connection is lost during a game or bet, the outcome will be determined based on the server record at the point of disconnection. k8x's server data is final in cases of incomplete bets caused by connection issues.

10.3 Third-Party Software

The k8x platform uses software from third-party game providers including Pragmatic Play, PG Soft, JILI, Evolution and Spribe. In the event of technical issues or errors in these games, the relevant provider's rules and policies apply.

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11 Changes to Terms

k8x reserves the right to partially or fully amend these terms and conditions at any time. Registered users will be notified of significant changes where possible. However, continuing to use the platform after any change constitutes acceptance of the new terms. Users are therefore advised to review this page regularly.

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12 Contact and Support

12.1 Support Channels

For any questions or complaints regarding these terms, please contact the k8x support team. Support is available seven days a week, twenty-four hours a day, in both Bengali and English.

12.2 Contact Methods

Users can get immediate assistance through the platform's live chat. For email support: [email protected]

12.3 Complaints Process

To file a formal complaint, the user must provide their account ID, the date and time of the incident, and a detailed description of the issue. k8x reviews every complaint seriously and tries to respond within a reasonable time.